Agent Status

  1. Agent can update the status from status drop down
    1. Online
    2. Away
    3. Offline
  2. Based on the agent status the call will initiated
  3. If agent is in “Available” status it will be falls into the agents call queue
  4. Once the agent is on the call, need to update the status as “Away” so, the next call will not falls into this agents queue
  5. Offline will be like the agent is left or he is not ready to take the calls
    Note:We will provide the status customisation from the settings

Doing things right is important. But doing the right things is vital.