Contact Center

1.Go to “Contact Center” App.

2.Click the Settings -> Contact Center -> Phone Number

3. Purchased phone numbers will be listed in the page.

4. Click on more details icon to configure the IVR.

1.In the purchased number details page, configure the messages and path type. There are two path types:

a) Simple Forward

b) Standard Tree

2.In the messages text area, we have to enter the text what we need to deliver . When receiving the call, it should recite as it is in the messages.